Jim Sinur, Research VP, Gartner discusses the role case processing (see as well Adaptive Case Management) plays in addressing todays business drivers for unstructured and dynamic processes. Listen to his short video where he speaks about the greatest opportunity for case processing is, and what technologies are available to develop case-based solutions faster. When you are listening think about what Enterprise Management Systems did support for years ;-)
You see, customers using Enterprise Content Management are very well experienced in Case Management. And as AIIM´s definition of ECM tells there is support of Business Process Management as one of the functional components as well.
This shows that the BPM community is just becoming aware of that there is content beside the process which is now positioned as Case Data. This data is necessarily offered as a collection of content as we handled it in a paper-based file before the digital age (and many just do it yet).
Ok there is a bit more possible having this case, file, folder or dossier or what you might say to this collection of data. I can calendar a single task which I want to finish later on. I can start ad-hoc workflows to request help to manage the case from collegues. But these are all things our ECM customers have implemented. In a more or less structured or unstructured way to fulfill their work in an agile world.
Is it time to no more differentiate between ECM and BPM. Is it the begin of the EIM age, the Enterprise Information Management age as Dr. Ulrich Kampffmeyer has suggested since last years?
But it´s just another three-latter-acronym and will not really help the users to find out what can help them improving their business. Better lissen to their paine points and show how to better organise and to introduce the applicable technique …
Addition from 28th Nov 2010 afternoon:
I found Connie Moore, VP and Research Director of Forrester Research discussing the importance of a platform approach to Dynamic Case Management to ensure continuous process improvements, lissen as well: